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Simply Connect Support Desk
  1. Simply Connect Support Desk
  2. Simply Connect Team

Simply Connect Team

Welcome! You can raise a request for the Simply Connect Support Team using the options provided.

Directory & Referrals [Social Prescribing]
  • Emergency Outage

  • General Query [Social Prescribing] e.g. question, data change, creating new account

  • Request an SP Change (e.g. new field, layout change)

  • Report a Technical Error: Social Prescribing Platform

  • Feedback, complaints and new ideas

Powered by Jira Service Management
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